Posts

Troubleshoot F5 SSLVPN Issues

f5 Error message: A Connection to the remote computer could not be established. You might need to change the network settings for this connection.


Step 1:  Determine if another user can connect to the sslvpn with the same machine. If connection is successful , you know this is not an issue with the machine.

Step 2: Try logging into the machine with another user profile, preferably a domain admin account or local admin (f5 can sometimes be a bit finicky when connecting without having admin rights).  If you can successfully login with another user account, you know the other user profile has an issue (i.e. something preventing it: software, adware, malware, etc.).

Step 3: Make sure local firewall rule is running and only one anti-virus (AV) application is running. Some AV will cause connection issues because the required ports is being blocked or the application itself will be blocked by the application.

Step 4 : Make sure you can ping the destination host. If ping fails to the host, th…
Recent posts